Washy policy
Service and Fulfilment Policy
Washy provides basic on-demand car washing at supported customer locations. This policy explains the fulfilment standard for online orders so customers know exactly what is and is not included before payment.
1. Available services
- Interior Car Wash: basic interior vacuuming, dashboard wipe-down and interior glass cleaning.
- Exterior Car Wash: basic exterior body wash, wheel cleaning, exterior glass cleaning and drying.
- Complete Wash: the basic interior and exterior wash combined in one booking.
2. Services not included
Washy is not a deep-cleaning, detailing, denting, painting, mechanical or body-repair company. Unless expressly added as a separate future service, workers do not perform deep stain extraction, upholstery restoration, polishing, waxing, paint correction, scratch repair, dent repair, painting, engine-bay work or mechanical repairs.
3. Vehicle-specific fulfilment
Each booking is linked to a specific vehicle and vehicle category. The worker will service only the vehicle shown in the confirmed order. A different vehicle or additional vehicle requires a separate or updated booking and may have a different price.
4. Where Washy fulfils orders
Service is available only in active Washy zones shown by the platform for the selected country. The customer must provide a lawful, accessible and reasonably safe location where the wash can be performed without creating a traffic, property or safety hazard.
If the platform shows a location requirement such as access to water, electricity, parking permission or another site condition, the customer must make that requirement available unless the booking specifically states that Washy will provide it.
5. Estimated service duration
A standard Washy wash is normally planned for approximately 30 to 40 minutes per vehicle. This is an estimate used for basic-wash scheduling, not a promise that every vehicle will take exactly the same amount of time.
Workers are not expected to extend a basic wash into deep cleaning or restoration. Safety, vehicle size, weather, access and vehicle condition may reasonably affect completion time.
6. Customer belongings and interior preparation
For interior service, customers should remove or securely store personal belongings and important documents before the worker begins. Items left in the vehicle may restrict access to areas that would otherwise be included in the basic interior wash.
Washy is not responsible for unattended valuables except where responsibility cannot lawfully be excluded or proven loss is directly caused by negligence or misconduct by Washy personnel.
7. Weather, safety and operational interruption
Washy may delay, pause, reschedule or cancel a wash where weather, site conditions, equipment issues, vehicle condition, safety risks or circumstances outside reasonable operational control make the service unsafe or impractical.
Where Washy cannot fulfil an order for an operational reason, Washy may offer an appropriate reschedule or service credit. A cash refund is provided only where required by applicable law, in accordance with the Cancellation and Refund Policy.
8. Completion and quality concerns
A service is complete when the booked basic wash has been performed within the reasonable scope of the selected service. Pre-existing scratches, dents, paint defects, permanent stains, worn materials or mechanical defects are not part of the wash service.
If there is a genuine service-quality issue, contact support so Washy can review the order and provide an appropriate correction, re-wash or service credit. A cash refund is provided only where required by applicable law.