Washy policy
Cancellation and Refund Policy
This policy applies to customer wash orders and prepaid wash packages purchased through approved Washy channels. Confirmed orders are non-cancellable by the customer and payments are non-refundable, except where a different outcome is required by applicable law. It should be read together with the Terms and Conditions.
1. Orders cannot be cancelled by the customer
Once an order is confirmed, the customer cannot cancel it. If payment has been completed, the payment is final and non-refundable even if the customer changes their mind, no longer needs the wash or does not use the order within its validity period.
A customer may contact Washy to request a change of date or time within the original order validity period. Any rescheduling is subject to service availability, does not cancel the order, does not create a refund right and does not extend the original expiry date unless Washy expressly approves an exception.
2. Single-wash validity
Unless a different validity period is clearly displayed before payment, a purchased single wash must be used within seven calendar days of purchase or confirmation. If the wash is not used within that period, the order expires automatically.
An expired single-wash order is not refundable, exchangeable for cash or automatically extended. Any exception is at Washy's discretion unless applicable law requires otherwise.
3. Wrong vehicle, no access or customer no-show
The order covers only the vehicle identified in the booking. If the booked vehicle is unavailable, access is not provided, the location is unsafe, or the customer asks the worker to wash a different or additional vehicle without updating the order, Washy may refuse or reschedule the service.
These circumstances do not create a customer cancellation or refund right. Washy may allow a reschedule within the remaining validity period at its discretion and subject to availability. If the order expires, the payment remains non-refundable except where applicable law requires otherwise.
4. Package validity and unused credits
Wash packages are prepaid credits, not subscriptions and not automatic renewals. The 4-Wash and 8-Wash Packages expire after 30 days, while the 16-Wash Package expires after 60 days (2 months), as displayed before purchase.
Unused package credits expire at the end of the displayed validity period and are not automatically converted to cash, refunded, extended or transferred. Purchasing a package does not create a customer cancellation right. Any non-waivable right required by applicable law will still apply.
5. Complaints and service remedies
If a wash is incomplete or does not reasonably match the booked basic-wash description, contact Washy support promptly and provide the order reference. Photos or other supporting information may be requested when appropriate.
After review, a verified complaint will normally be resolved through a re-wash, reasonable correction or service credit rather than a cash refund. Washy will still provide any non-waivable remedy required by applicable law in Qatar or Saudi Arabia.
6. No-refund rule
All confirmed customer payments are non-refundable. This includes customer change of mind, customer cancellation requests, no-shows, failure to provide access, failure to use a wash before expiry, unused package credits and expectations for services outside the booked basic-wash scope.
A payment also remains non-refundable where the booked basic wash was completed and a complaint relates only to pre-existing damage, permanent stains, wear, mechanical issues or vehicle conditions outside the stated service scope.
7. Mandatory legal exceptions
Nothing in this policy removes a consumer right that cannot lawfully be waived under the applicable laws of Qatar or Saudi Arabia. If applicable law requires Washy to provide a monetary refund in a particular case, Washy will process that legally required refund using an appropriate payment method.
If Washy itself is unable to provide a paid service for an operational reason, Washy may first offer a reasonable reschedule or service credit. Where applicable law requires a refund instead, the legally required refund will be provided.
8. How to request help
Use the Contact page or email admin@washy.services with your name, order reference, service location, date and a short description of the issue. We may ask for reasonable information needed to verify the transaction and investigate the request.