Terms and Conditions

1. Acceptance and applicable market

You must provide accurate information when creating an account, adding a vehicle, choosing a service and placing an order. The Washy operating entity identified on your checkout, receipt or invoice is the service provider for that transaction.

Services performed in Qatar are subject to applicable laws of the State of Qatar. Services performed in Saudi Arabia are subject to applicable laws of the Kingdom of Saudi Arabia. Mandatory consumer rights always prevail over any conflicting part of these terms.

2. What Washy provides

Washy is a basic on-demand car wash company. Our customer services are limited to Interior Car Wash, Exterior Car Wash and Complete Wash as described at booking.

Washy does not provide deep cleaning, detailing, stain restoration, polishing or waxing, engine-bay cleaning, denting, painting, body repair, mechanical repair or other workshop services unless a separate service is expressly introduced and shown in the platform in the future.

3. Vehicle linked to the order

Only the vehicle identified in the confirmed order will be serviced. A worker may refuse to wash a different vehicle, a vehicle in a different category, or an additional vehicle that was not included in the order.

If you need to change the vehicle, vehicle category or registration details, update the booking through an approved Washy channel before the service begins. A price difference may apply when the vehicle category changes.

4. Customer responsibilities and access

You are responsible for providing a safe and lawful service location, accurate access instructions and reasonable access to the booked vehicle at the scheduled time.

Before an interior wash, remove or secure cash, identification documents, bank cards, electronics, jewellery, keys, medicines, fragile items and other valuables. Washy is not responsible for unattended personal property left inside the vehicle except to the extent responsibility cannot lawfully be excluded or loss is directly caused by proven negligence or misconduct by Washy personnel.

5. Service time and basic-wash standard

A basic wash is normally planned for approximately 30 to 40 minutes per vehicle. The displayed time is an operational estimate rather than a guaranteed completion time and can vary because of vehicle size, condition, weather, location access, safety or other reasonable operational factors.

The time allocated for a basic wash does not include deep cleaning or restoration work. If a vehicle condition requires work outside the booked basic service, the worker may complete only the booked scope or advise the customer to use a specialist provider.

6. Single-wash and package validity

Unless a different validity period is clearly shown before payment, a single-wash order must be used within seven calendar days of purchase or confirmation. If it is not used within that period, the order expires and the payment is not refundable, except where a refund is required by applicable law.

Wash packages are prepaid wash credits and are not recurring subscriptions. The 4-Wash and 8-Wash Packages are valid for 30 days, while the 16-Wash Package is valid for 60 days (2 months), as displayed before purchase.

Expired washes or package credits are not automatically extended, exchanged for cash or transferred to another account unless Washy approves an exception or applicable law requires otherwise.

7. Prices, taxes and payment

The final price depends on the selected country, service, vehicle category, package and any clearly disclosed promotion. The applicable currency and final amount are shown before confirmation.

Payments may be processed by approved payment providers. Washy does not require customers to provide card details directly to workers. Any applicable taxes or mandatory charges should be shown in the final amount or invoice as required by local law.

8. Complaints, revisions and compensation

If you believe the booked wash was not performed to the stated basic service standard, contact Washy support promptly with the order reference and, where practical, photos or other information that helps us review the complaint.

For a verified service issue, Washy may provide an appropriate remedy such as a re-wash, reasonable service correction or service credit. Customer payments are not normally refunded. This does not limit any non-waivable consumer remedy required by applicable law.

9. Cancellations and refunds

Cancellation, expiry, package and refund rules are explained in the separate Cancellation and Refund Policy. That policy forms part of these Terms and Conditions.

10. Safety, prohibited conduct and service refusal

Customers must not threaten, harass, abuse, obstruct or ask workers to perform unsafe, unlawful or off-platform work. Washy may pause, refuse or end a service where there is a safety risk, unlawful request, materially inaccurate booking or abusive conduct.

Customers must not attempt to bypass, interfere with or gain unauthorized access to Washy systems, accounts, applications, payment flows or worker tools.

11. Changes and contact

Washy may update these terms when services, legal requirements or platform features change. The updated version will show a new effective date and will apply prospectively unless applicable law requires a different approach.

For questions about these terms, use the Contact page or email admin@washy.services.